Onward Academy

Policy documents

These Terms of Use are effective as of March 01, 2025.

Yellow Lambda Technologies Private Limited (operating under the brand name "Onward"), primarily provides an online platform for tutoring services. Its registered office is at RZ-1/15, Street No. 4, Tughlakabad Extension, and Near Alaknanda Market Delhi - 110019 ("Registered Office"). Your use of this website (www.Onward.Academy) or the Onward Academy Mobile Application on Google PlayStore & iOS App Store (the Website and mobile application together referred to as "Websites" and individually a "Website") and the services offered and supplied via Onward Academy (the "Services"), whether as a guest or a registered user, is subject to the following terms and conditions between you and Onward Academy ("us", "we", or "our").

Your access to the Platform is subject to your acceptance of the Platform Terms and such acceptance of the Platform Terms forms a legally binding agreement between you and Onward Academy (“Agreement”). Please read these Terms and Conditions ("Terms", "Terms of Use") carefully before using the website as these will apply to your use of the website and by continuing to use the website you are deemed to have accepted them. Use of the Website includes accessing, browsing, or registering to use the Website. If you do not wish to be bound by these terms and conditions, you should not continue to use or access the website or use any of the Services.

For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires “You” or “User ” shall mean any natural or legal person who has agreed to become a user of the Websites.

“Agreement” shall mean and refer to these Terms of Use, including any amendments that may be incorporated into it and the Terms of Use, and other Policies available on our Websites.

“Third Party” shall mean and refer to any individual(s), company or entity apart from the Tutor, the User and Onward Academy.

By accepting the Terms of Use or by registering yourself with us or by providing Your Personal Information to avail our Services or by using the features provided by the Websites, you irrevocably accept all the obligations stipulated in these Terms of Use and agree to abide by them and also give your consent to the collection, storage, processing, disclosure and transfer of Your Information in accordance with the provisions of this Privacy Policy. Accessing the Website through any medium, including but not limited to mobile phones, smart phones and tablets, are also subjected to these Terms of Use. Your use of Our Websites is evidence that you have read and agreed to be contractually bound by these Terms of Use and our Privacy Policy.

We reserve the right to modify or terminate any portion of the Websites or the Services offered by us for any reason and at any time and such modifications shall be informed to you in writing. To make sure you are aware of any changes, please review these Terms of Use periodically.

1.1 Use of the Website is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. If you are under the age of 18, you represent that your legal guardian has reviewed and agreed to the Agreement. If you don’t get your parent or guardian to read and agree to the Agreement, you don’t have permission to use the Service. To fully avail the services of the Websites and use it, you must download the app from the ‘Google Play store or iOS App Store’, and verify your phone number. Some features of the ‘website’ are available only to the paid users.

1.2 When you register with us, you generally provide (a) your name, email address, location, phone number, password and your ward's educational interests; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as 'Information' in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions.

1.3 We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Website/Services/products and enable your Information to be captured accurately on the Application/Website/Services/products, it is essential that you have logged in using your own credentials.

1.4 You shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be mailed to us at support@onward.academy. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products thereunder to you.

1.5 Without limiting any other provisions of these Terms, you may not use this Website for any purpose that is unlawful or prohibited by these Terms and/or any applicable additional terms. Your access to these Websites may be terminated immediately, in our sole discretion, with or without notice, if you fail to comply with any provision of these Terms and/or additional terms, or for any other reason, or no reason.

1.6 Parents/Students are responsible for maintaining the confidentiality of their account and password to access the Platform. Parents/Students acknowledge that their account is personal to and agree not to provide any other person with access to the Platform and to restrict access to their device to prevent any unauthorized access to their account.

1.7 Onward Academy reserves the right to terminate your account and/or restrict your access to the Platform, if it is discovered that you do not meet the Age Requirements and/or the consent to register and use the Platform is not obtained as above. You acknowledge that Onward Academy does not have the responsibility to ensure that you conform to the aforesaid Age Requirements. It shall be your sole responsibility to ensure that the required qualifications are met. The Company also reserves the right to accept or reject or suspend or put on hold, your registration on the Website.

2.1 We provide an online tutoring facility to the students from the Tutors registered with us to provide online education services in a predictable and confident learning environment. We act as a marketplace who gives the Parents/Students, the Tutors best suited to their needs, based on the screening, prices, feedback obtained from previous users & other such factors. Parents/Students can take demo classes from the Tutors shortlisted by them. The company provides one demo class to the students however it is at the company's discretion to extend the number of demo classes if necessary.

2.2 Onward Academy provides one-on-one online tutoring for PSAT and DSAT preparation through a curated selection of tutors who specialize in standardized test coaching. Tutoring sessions are based on College Board’s official PSAT & DSAT curriculum, incorporating recommended materials, question banks, and mock tests. The company does not create group classes by default. However, upon a parent's request for sessions with more than one child, the company may consider accommodating such a request after internal review and approval.

3.1 Onward Academy hereby grants you a non-exclusive, non-transferable, non-sublicensable, limited license to access and use our Website platform on an ‘as is’ basis in accordance with these Terms and Conditions.

3.2 The access of the Websites can be granted at the discretion of the Company. The Company authorizes you to access the Websites solely, to acquire information or enroll/register or to be onboarded as Tutor in the Websites.

3.3 Except as expressly permitted by the Company, you will not reproduce, duplicate, copy, sell, redistribute, create derivative works or otherwise exploit the Website or any portion of the Website (including but not limited to any copyrighted material, trademarks, or other proprietary information).

3.4 The Company reserves the right, at its sole discretion, to suspend/prohibit/restrict your ability to use or access the Website (or a part thereof) at any time, while the Company investigates complaints or alleged violations of this Terms of Use, or for any other reason, whatsoever, including but not limited to your misusing the Website in any manner.

4.1 Parents/Students are required to register themselves on the Website. To enroll/register on the Onward Academy, parents/students may be required to provide their name, age, mobile or phone number, and/or address; without limiting the generality of foregoing, they are required to provide accurate and complete information.

4.2 Parents/Students hereby authorize Onward Academy to use their submitted information to contact them through SMS, e-Mail, WhatsApp or any other medium not specified. Onward Academy shall also maintain a record of their queries, visit of the Website, and/or feedback.

4.3 Parents/Students shall ensure that the Information provided by You in the Website's registration form or otherwise is complete, accurate and up to date. If any Information is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current or incomplete), or the Onward Academy has reasonable grounds to suspect that such Information is untrue, inaccurate, not current or incomplete, Onward Academy has the right to refuse or cancel the enrolment of parents/students.

4.4 The Parents/Students shall be given one free Trial/Demo Class by the Tutor being suggested by Onward Academy. After being satisfied with the demo class provided by the Tutor, they may engage the Tutor for that session on a fees structure shared by Onward Academy.

4.5 The tutoring services will be provided for a time slot for a minimum of 60 minutes. The extension of classes beyond 15 minutes is chargeable. For any special activity which involves the tutor spending time beyond the class hours (reviewing anything, creating any special worksheet, etc.) tutors are allowed to bill for it and parents will be liable to accept the charges.

4.6 The course coverage and number of classes will be determined by Onward Academy in consultation with the student/parent. For pre-structured courses, Onward Academy's set lesson plan will be followed without deviation. However, for Ala-carte / Adhoc tutoring hours, the lesson plan can be tailored based on the student’s requirements. In case of any confusion regarding the content or topics, the student/parent may seek clarification by contacting Onward Academy through email at support@onward.academy or by reaching out to the Onward Academy Coordinator.

4.7 All pre-structured courses include doubt-clearing sessions, with the number of sessions varying based on the selected package. Ala-carte/Ad-hoc plans do not include doubt-clearing sessions. Doubt-clearing sessions are flexible, allowing students to schedule them at their convenience. However, to book a doubt-clearing session separately from the main course, the student/parent must provide at least 10 working days’ prior notice to allow the team to manage scheduling.

NOTE: Students have the flexibility to schedule doubt-clearing sessions anytime before their planned SAT exam date, as communicated to the company at the start of the course. The validity of these sessions expires after this date.

4.8 For quality purposes, Onward Academy will maintain a digital record of the class which will be property of Onward Academy always and Onward Academy reserves the right to analyze the recorded data for such purpose as may be deemed suitable for enhancement of the course, quality of teaching, class experience etc. All materials provided during sessions are for personal use only and prohibit redistribution or commercial use.

4.9 The conversations between the tutor and the parent/student must be held through proper and authorized channels created/provided by Onward Academy. It helps us to provide the best services and eliminates chances of any confusion.

4.10 If the parent/student finds the teacher lacking the teaching skills, the teacher might be changed as per the request and availability. If the parent/student finds the teacher lacking the required teaching skills, the teacher may be changed upon request, subject to availability. For course-based purchases, no change in hourly rates will apply. However, for Ala-carte or Adhoc hours, any change in teacher may result in a revision of hourly rates, which will be communicated to the parents in advance.

4.11 Any instance of misconduct or misdemeanour by the Tutor against student/parent shall be reported to Onward Academy and Onward Academy shall take reasonable efforts to immediately suspend the association of the Tutor depending on the veracity of the complaint filed against the Tutor.

4.12 The Parent/Student undertakes that all the information he/she provides to the Company on accessing and/or using the Services of Company is and shall remain true, accurate and complete at all times.

4.13 Onward Academy shall have no responsibility for any loss or damage caused to computer, tablet or any other hardware and/or software and/or instrument, including loss of data or effect on the processing speed, resulting from their use of our products and Services.

4.14 Onward Academy may send alerts by email or phone (through SMS/call/WhatsApp) to inform about new service offerings of the company and its subsidiaries/affiliates or other information which we feel might be useful for you.

4.15 Class Cancellation:
Planned Cancellations: Parents must provide a minimum of 24 hours notice for any planned class cancellations. There is no penal provision for planned cancellations, but parents should try to avoid making cancellations to maintain class decorum.
Unplanned Cancellations: If a session is cancelled without prior notice, the session will be considered consumed, and one purchased tutoring hour will be deducted from the package. Additional Sessions: Any additional sessions requested beyond the structured plan will be charged on a pro-rata basis as decided by the Company and agreed upon by the parent.

4.16 Student Transfer/ Tutor Change Policy: (i) Parent-Initiated Tutor Change Requests: Onward Academy carefully evaluates parent-initiated tutor change requests, as significant time and effort are invested in selecting the best-fit tutor. Frequent or arbitrary tutor change requests are not encouraged as part of our standard policy. However, in exceptional circumstances, the company may consider a tutor change at its sole discretion after a thorough review. (ii) Company-Initiated Tutor Change: In rare situations such as emergencies or unforeseen circumstances, Onward Academy may initiate a tutor change. The tutor may be relieved from their agreement obligations only after a comprehensive investigation by the company. The company will promptly replace the tutor with one of equal or higher caliber, while making every effort to maintain the previously discussed priorities and continuity of learning. A student transfer or tutor change may be considered under specific conditions, including unavailability of preferred time slots, requests for a change of tutor, tutor discontinuation, or tutor pause. Any transfer will be executed solely at Onward Academy's discretion, with prior consultation and approval from the student’s parent or guardian. A detailed tutor handover process is mentioned here: Tutor handover process.

5.1 Onward Academy charges fees for every hour of the class provided by the tutor to the students. The fee is payable by the Student/Parent to Onward Academy in advance for the classes on a monthly basis. The number of hours of classes to be provided by the tutor is pre-decided between Onward Academy and the Parents. Parents can also subscribe to Quarterly, Half-Yearly or Annual Plans which gives them better hourly rates. Onward Academy reserves the right to offer custom pricing and discounts under specific promotional plans.

5.2 Student/Parent shall pay the fees, as prescribed, in the designated bank account mentioned on the invoice or via Stripe link based on customers’ preference. If there is a default in payment of the fees for a successive period of seven (7) days, the enrolment of the student shall stand cancelled and the student will not be entitled to receive any further benefit(s).

5.3 Onward Academy reserves the right to revise hourly rates to be charged from Parents/Tutors. The fee structure for standard packages as defined here remains unchanged in the event of Tutor Change Request. However, for Ala-carte/Ad-hoc customer requirements, hourly rates may be revised in the event of a Tutor Change Request or to accommodate specific academic needs.

5.4 If parents do not explicitly consent to the fee revision but begin taking classes, it will be assumed that they have given their consent, and they will be charged for the classes at the new rate.

5.5 Your payments to Yellow Lambda Technologies Private Limited shall be subject to applicable taxes including without limitation to Goods and Service Taxes (GST) and Value Added Taxes (VAT) or other similar taxes as may be applicable in your country of residence/from where you have created your account on the Platform/purchased the underlying Subscriptions.

5.6 We further reserve the right to offer custom plans and pricing (including discounts and/or special offers) in addition to what is offered on the Platform, which include offering custom billing and payment terms that are different from our standard terms.

5.7 Furthermore, Yellow Lambda Technologies Private Limited is solely authorized to offer discounts/offers, if any, on the Subscription prices. These discounts/offers are auto-applied on invoices whenever available and applicable.

6.1 The Company, in no event, including but not limited to negligence, shall be liable to you or any other person or entity for any direct, indirect, special, incidental, consequential, exemplary or punitive damages including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to the use or the inability to use the Website and/or Services. The cost of procurement of substitute goods and services resulting from any messages received or transactions entered into through the Website and/or Services; or Unauthorized access to or alteration of your transmissions or data; or Any other matter relating to the Website and/or services.

6.2 No Score Guarantees: While tutors provide expert guidance, Onward Academy does not guarantee specific PSAT or DSAT score improvements.

6.3 Service Availability: Onward Academy is not responsible for technical disruptions, such as internet failures or platform downtime, affecting scheduled classes.

7.1 We do not assume any liability for the repercussions of using the application for the purpose of transmitting User’s personal data to any other User, including without limitation, loss of data, failure to boot, or other errors in the working of the device on to which the Onward Academy application has been downloaded.

7.2 We expressly disclaim any liability for the consequences to you arising because of your use of the system or the services.

7.3 We are not responsible for unauthorized access to your data, facilities or equipment by individuals or entities using the system or for unauthorized access to, alteration, theft, corruption, loss or destruction of your data files, programs, procedures, or information through the system, whether by accident, fraudulent means or devices, or any other means.

7.4 We do not warrant that your use of the system and the services under these terms will not violate any law or regulation applicable to you.

You agree to indemnify, defend, and hold harmless us, our affiliates and affiliate’s affiliates, officers, directors, and agents, from and against any claim, cost or liability, including reasonable attorneys' fees, arising out of: (a) the use of the Services; (b) any breach by You of any representations, warranties or agreements contained in these Terms; (c) the actions of any person gaining access to the System under a User ID assigned to You; (d) the actions of anyone using a User ID, password or other unique identifier assigned to You that adversely affects the System or any information accessed through the System.

By the use of this website it is warranted by you that:

(i.) You are 18 years of age or older and that Your use of the Website shall not violate any applicable law or regulation;

(ii.) All registration information You submit is truthful and accurate and that You agree to maintain the accuracy of such information;

(iii.) You will use the Website solely for Your personal as a Registered or Non-Registered User. Any use of this Website or its content other than for personal purposes is prohibited.

(iv.) The Websites and/or services will be used in any way that is unlawful, or harms the Company or any other person or entity, as determined in the Company’s sole discretion.

(v.) You will not delete or modify any content of the Websites including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that You do not own or have express permission to modify;

(vi.) You will not decompile, reverse engineer, or disassemble the content;

(vii.) You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming", "spamming", "flooding", "trolling", "phishing" and "griefing" as those terms are commonly understood and used on the Internet.

(viii.) You hereby indemnify, defend, and hold us, our distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the Websites.

(ix.) Any material downloaded or otherwise obtained through the Website and/or Services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.

(x.) You will not:

a. Use the Service available on the Website for purposes of any kind (other than that specified in this agreement); or

b. Use the Website and/or services in any way that is unlawful, or harms the Company or any other person or entity, as determined in the Company’s sole discretion.

c. Post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component.

d. Impair or damage the Websites and/or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Websites and/or the Services.

There is no provision of Fee Refund for any of our plans (both Ala-carte/Adhoc and Pre-structured courses).

11.1 All information, content, services and software displayed on, transmitted through, or used in connection with the Application, including for example text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like (collectively and hereinafter referred to as the “App Content”), as well as its selection and arrangement, is owned by Us.

11.2 These Terms or the Agreement do not and shall not transfer any ownership or proprietary interest in the System to You, except as may be otherwise expressly provided in these Terms or as may be agreed to by and between Us and You.

11.3 We reserve the right to all intellectual property rights in and title to the System, the present or future modifications / upgradations thereof and standard enhancements thereto.

12.1 In the event of any disputes or claims arising from the use of the Onward Academy App, please contact us at [support@onward.academy]. Moreover, any such dispute, claim, or controversy, including those related to the breach, termination, enforcement, interpretation, or validity of this notice, or your use of the Onward Academy App and its services, shall be resolved through arbitration in India, before a single arbitrator. The arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, with the venue set in New Delhi, India.

12.2 All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties. The Parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with Clause 11.1.

Any part, provision, representation or warranty of this Agreement which is prohibited or which is held to be void or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof. Any part, provision, representation or warranty of this Agreement which is prohibited or unenforceable or is held to be void or unenforceable in any jurisdiction shall be ineffective, as to such jurisdiction, to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Us. Any consent by Us to, or a waiver by Us of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

Onward Academy reserves its absolute right at any time to add, alter, withdraw, modify or change or vary any or all the terms and conditions of the offer at its sole discretion. The same shall be binding on the customer at all times.

Parents/Students acknowledge and agree that Onward Academy has invested significant time and resources in sourcing, training, and maintaining a network of high-quality tutors. To protect this investment, Parents/Students agree to the following:

Direct Engagement Prohibition: Parents/Students shall not directly engage, solicit, or attempt to hire any tutor introduced through Onward Academy for private tutoring outside the platform during their association with Onward Academy and for a period of 12 months after discontinuing services with Onward Academy.

Consequences of Violation: If a Parent/Student is found to have bypassed Onward Academy to engage with a tutor independently, Onward Academy reserves the right to take the following actions:

Immediate termination of services without any refund.
In the event of a breach, the liable party (client or tutor) agrees to pay liquidated damages equal to six months' worth of tutoring fees, or an amount reasonably determined based on the nature and extent of the breach, whichever is higher.
Legal action to recover financial losses and damages incurred due to the breach.

Confidentiality Obligation: Any contact details, schedules, or proprietary information shared through Onward Academy’s platform shall remain confidential. Parents/Students shall not share such information with external parties or competitors.

By continuing to use Onward Academy’s services, Parents/Students explicitly agree to comply with this clause and acknowledge that failure to adhere to these terms will result in financial and legal consequences as determined by Onward Academy.

Onward Academy reserves the right to modify, update, or amend these Terms and Conditions at any time to reflect changes in business operations, legal requirements, or service enhancements. To ensure transparency and fairness, the following terms shall apply:

Notification of Changes: Any significant updates to this Agreement will be communicated to Parents/Students via email, in-app notifications, or through an announcement on Onward Academy’s website. Such notifications will be provided at least 10 days before the changes take effect.

User Acknowledgment and Acceptance: Continued use of Onward Academy’s services after the effective date of the updated Agreement signifies the Parent/Student's acknowledgment and acceptance of the revised terms. If the Parent/Student does not agree with the updated terms, they must notify Onward Academy in writing before the effective date. In such cases, services may be discontinued without penalty. For any such communication, please contact us at support@onward.academy and support@onward.academy.

Binding Effect: The updated Agreement shall be legally binding on all active users, including those who enrolled before the update. Parents/Students cannot claim exemption from new terms based on previous agreements.

Exceptions and Disputes: If a Parent/Student has concerns regarding the updated terms, they may reach out to Onward Academy’s support team within the notice period for clarification. Any disputes shall be resolved in accordance with Onward Academy’s dispute resolution process.

By continuing to use Onward Academy’s services, Parents/Students acknowledge that it is their responsibility to review these Terms and Conditions periodically and stay informed of any modifications.

If any provision of the Agreement is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Any notice required to be given in connection with the Platform shall be in writing and sent to the registered office of Yellow Lambda Technologies Private Limited. We do not guarantee continuous, uninterrupted, or secure access to the Platform, and the operation of the Platform may be interfered with by numerous factors beyond our control.

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